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Thursday, February 01, 2007

Dell Hell

Where Dell went wrong | Perspectives | CNET News.com

Interesting article. Pretty much on the spot but for the consulting firm. At least in my experience a good number of folks at Dell were from the pain called Bain. Rollins was full of it (of course, I have only one data point - the one time I was in the same room as him, listening him talk to the Dell sales team). I remember him ranting "what has innovation got hp?" Of course, this was during the Carly days and everyone was having a go at hp. But, to be fair to him everyone was singing his praises when the numbers came in well. Things don't go bad overnight. Whatever actions brought in the numbers also resulted in the current mess. You have to innovate to succeed even if you innovate is new lies. You can't live with the same old lie - "low cost, great support" when the reality tells a different story.

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