Air India... why bother

Someone I know is coming by an Air India flight (AI125). Turns out the darn flight is about seven hours behind schedule. Of course, I did not get the information from Air India. A friend called me from the point of origin to let me know. Air India has two numbers to call here in Chicago. One goes to the mailbox and you get the message "mailbox is full". The other provides the flight status for flights on Friday (2 days back). What would it take for this airline and its employees to act like professionals.

Three weeks back the flight (AI124) left Chicago behind schedule because the crew was stuck in traffic.

Maybe they should just windup the airline, sell its assets and call it a day.